FAQS

The DDMK Smart Tag is a scannable pet tag that links to your pet’s online profile, helping finders contact you if your pet is lost.

When someone scans the QR code on the tag, they can view your pet’s profile, including their name, medical details, and contact options to reach you.

No, the DDMK Smart Tag works with any smartphone camera or QR scanner app—no additional app is required.

Yes, the tag is made from high-quality materials designed to withstand outdoor conditions, water, and wear.

No, there are no hidden fees or subscriptions. The pet profile and features are included with the tag purchase.

The DDMK Smart Tag is available in three sizes:

• Large (30mm)

• Medium (25mm)

• Small (20mm)

Your pet’s profile includes:

• Pet’s name and photo

• Breed and medical details

• Owner’s contact information (can be hidden)

• Emergency notes

• Missing pet mode activation 

Yes, you can update your pet’s details, photo, and contact information anytime through your account dashboard.

No, each tag is linked to a single pet profile for accurate and personalized information. You’ll need separate tags for each pet. 

Yes! You can manage multiple pets within a single account by adding their details under the ‘Manage Pet’ section. 

When they scan the tag, they’ll see your pet’s profile and contact options. Even if your contact information is private, they can still message or email you through the system.

Log into your account, go to your pet’s profile, and toggle the ‘Missing Mode’ option. This will alert anyone who scans your pet’s tag that they are currently lost.

Yes! You can download the QR code and print it for additional uses, such as keychains, collars, or pet accessories.

Yes! Your personal details are protected, and you can choose to keep your contact information private while still allowing finders to reach you.

Contact our support team through our website, and we’ll be happy to assist you!

We ship nationwide across [your country name] and internationally to selected countries. Please check our shipping options at checkout for available destinations. 

• Domestic Shipping: Orders typically arrive within 5–7 business days.

• International Shipping: Orders may take 10–14 business days, depending on the destination.
  You’ll receive a tracking number once your order is shipped.

Once your order is shipped, we’ll send you an email with a tracking number and a link to track your package in real time. 

To initiate a return or exchange:

1. Contact our customer support team at help@ddmkqr.com with your order details.

2. Follow the instructions provided to ship the item back to us.

3. Once we receive the returned item, we’ll process your refund or exchange.

If the return is due to a defect or an error on our part, we’ll cover the return shipping cost. For other reasons, the customer is responsible for return shipping charges. 

If your order arrives damaged, please contact us immediately at help@ddmkqr.com with photos of the damage. We’ll replace the item or issue a refund at no extra cost. 

Orders can be canceled or modified within 24 hours of placement. Please contact us as soon as possible at hello@ddmk.com.my.

If your package is lost or delayed beyond the estimated delivery time, please contact us. We’ll work with the shipping carrier to resolve the issue or provide a refund if necessary. 

Refunds are typically processed within 7–10 business days after we receive the returned item. You’ll receive an email confirmation once the refund is issued.